PEI landlord repairs, entry and quiet enjoyment

Document the repair issue

Report the defect in writing with clear dates and photographs. Distinguish emergencies affecting safety or essential services from routine maintenance, and keep copies of responses and receipts.

Tenants should not stop paying rent or deduct costs without a specific statutory right or appropriate order. The Director can decide certain repair and service disputes through Form 2A or 2B.

Landlord entry rules

The ordinary entry rule requires at least 24 hours’ written notice for an authorized repair, reasonable inspection or allowed viewing purpose, and entry generally must occur between 9 a.m. and 9 p.m. Emergency access and valid tenant consent can be exceptions. The same statutory requirements apply to people acting for the landlord, such as property managers or repair workers. The tenant may choose whether to be home, but the landlord cannot require them to attend or be absent. A notice does not authorize entry for an otherwise unlawful purpose.

If someone enters without proper process, record time, witnesses, communications and the exact reason offered. Seek guidance before making claims of unlawful entry.

When service is removed

Restrictions on services are constrained by law. Form 7 provides a prescribed notice route for certain permissible changes, but core services reasonably related to occupancy cannot simply be eliminated.

An allowed reduction can require advance notice and a commensurate rent reduction.

Related PEI tools and forms

Example: scheduled plumbing repair

For an ordinary non-emergency visit, a landlord or contractor generally needs at least 24 hours' written notice, giving the purpose and a time between 9 a.m. and 9 p.m. A tenant may agree to earlier access; an actual emergency is treated differently. If the visit did not happen as arranged, preserve the notice and any follow-up communication rather than assuming it authorizes unrestricted later entry.

Document an unresolved problem

For a persistent water leak, write down its location, when it began, any electrical or safety danger, and the dates of repair requests. Save photographs, emails and any repair receipts. Seek appropriate emergency or public-health assistance for immediate safety risks. For ordinary disputes, the Rental Office's Form 2A process may allow the Director to consider the evidence and applicable statutory duties.

Keep services and access issues separate: Form 7 is not a blanket permission to cut essential services, and a landlord may need specific authority and an adjustment to rent for a permitted change.