What the five sections ask for
- Section 1 — Key dispute information: Confirm the tenant no longer lives in the home, give the date tenancy ended, rental-unit address, any active file number, deposit amounts and primary landlord applicant's contact details.
- Section 2 — Additional applicants: Identify the second applicant or agent, where applicable. Use RTB-26 for additional parties or separate mailing addresses.
- Section 3 — Respondents: List each former tenant's full legal name and service address. If valid ordinary service is not possible, consider applying for RTB-13 substituted service; do not assume informal email contact is permission to serve legal documents.
- Section 4 — Landlord issues: Select unpaid rent/utilities, property damage, or other monetary loss. Enter a dollar amount for every claim, describe the events and evidence, and indicate whether the landlord seeks lawful application of the security or pet damage deposit to the claim.
- Section 5 — Declaration: The primary applicant or authorized agent prints their name, signs and dates the form.
Evidence and deposit rules
Keep the signed tenancy agreement, rent ledger, written utility demands and bills, move-in and move-out condition inspection reports, photographs, receipts, quotes, communications and a monetary worksheet (RTB-37) where needed. Claiming the security deposit does not automatically allow a landlord to keep it: apply the statutory deposit-return and application deadlines, and obtain an RTB order or valid tenant agreement where required. A claimed cost must be supported, reasonable and legally recoverable.
File the application and serve the package
Submit the paper form in person at the Burnaby RTB office or an accepting Service BC location, or use the provincial online filing process. Provide a complete signed application with at least one issue and named respondent; pay the $100 fee or obtain a fee waiver. After filing, the RTB provides a Notice of Dispute Resolution Proceeding package, which must be served on every respondent in the required manner and time. Keep proof of service.
Common mistakes
Using this form to evict a tenant who still lives in the property, failing to locate an effective respondent service address, requesting retention of a deposit without following its legal rules, or listing monetary amounts without receipts or a clear explanation.